My One Piece of Cent

The workplace, at its best, is a space of mutual respect. Employers provide jobs, employees offer skills and service, and customers complete the cycle by bringing in revenue. But what happens when one piece of the puzzle shifts—when employees lose sight of the purpose behind their roles? 

In today’s fast-paced, often transactional world, it's easy to see how people might feel disconnected from their work. Many employees take jobs out of necessity, not passion, and while that’s understandable, it’s not an excuse to treat customers poorly.

Jobs in customer service, for example, are about more than just fulfilling tasks—they’re about creating an experience, fostering relationships, and being the human face of the company. But when employees focus solely on the paycheck, the heart of the role is lost. The result? Long wait times, cold interactions, and a general sense of indifference.

But when I think of it, not only employees feel entitled. Some people in general feel so entitled—like they deserve special treatment or that you are responsible for giving them a favor. It’s as if the world owes them something simply because they exist. This kind of entitlement often manifests in everyday interactions, where kindness and mutual respect take a back seat to selfishness and unrealistic expectations. Whether it’s cutting in line, demanding unwarranted exceptions, or expecting others to accommodate their needs without reciprocation, entitlement can sour relationships and create unnecessary tension. Outside the workplace, entitlement can also be fueled by societal norms that overemphasize personal gratification or encourage self-centeredness. Also, people should strive to put themselves in others’ shoes. 

The truth is, a disengaged employee doesn't just affect the customer—they affect their team, the company’s reputation, and even themselves. Passion and effort, when applied wholeheartedly, are often reciprocated. A friendly smile, a kind word, or a helpful gesture can turn a customer’s day around—and yours too.

Similarly, a sense of entitlement in everyday life erodes connections. People who expect everything to revolve around them miss out on the richness of genuine human interactions. When we shift our focus outward—toward service, kindness, and collaboration—we create a more compassionate and harmonious environment.

In the end, a job is more than a paycheck, and life is more than personal gain. Both are opportunities to contribute to something greater. And whether you’re serving coffee, managing a team, or simply interacting with others, doing it with heart makes all the difference.

au revoir. 😊